Terms of Service and Policy for HomePhotoSource LLC Real Estate Media Services.
1. Compensation: Clients will be billed for the real estate media services provided by HomePhotoSource LLC. The payment terms and methods will be outlined in the invoice sent to the client. Payment must be made in full within seven days of the invoice date unless otherwise agreed upon in writing.
2. Delivery: Upon completion of the real estate media services, the assets will be delivered to the client through a secure online platform or any other agreed-upon method. Before delivery, the client must clear any outstanding payments as per the Compensation section.
3. Turnaround Time: HomePhotoSource LLC strives to provide timely delivery of real estate media assets. The turnaround time for different services will vary:
* Photos: Within 24 hours
* Video: Within 1-3 days. These turnaround times are estimates and may be subject to change based on project complexity and workload. If any significant delays are anticipated, the client will be notified promptly.
4. Fees for Late Payment: In the event of late payment, HomePhotoSource LLC reserves the right to charge a late payment fee of 10% per week or a flat fee of $100 dollars, whichever is higher, on the outstanding balance until the payment is made in full.
5. Travel Fees: If real estate media services require travel outside a designated service area, HomePhotoSource LLC may charge travel fees to cover expenses such as transportation, accommodation, and meals. The specific travel fees and their calculation method will be communicated to the client before the commencement of services.
6. Cancellation and Postponement: Clients may request cancellations or postponements of real estate media services by providing written notice to HomePhotoSource LLC. The following policies apply:
At HomePhotoSource LLC, we understand that unforeseen circumstances may require the postponement or cancellation of your appointment. Our policy is designed to address these situations while ensuring the smooth operation of our services. Please take note of the following policy:
* Clients can cancel or reschedule an appointment without charge up to 24 hours in advance of the scheduled appointment.
* Cancellations made within 24 hours will be subject to a $100 cancellation fee. This policy is in place to maintain the availability of our services for you and others.
* In the event of a true, unavoidable emergency or severe weather conditions, the cancellation fee may be waived at the discretion of HomePhotoSource LLC.
HomePhotoSource LLC reserves the right to reschedule or cancel services due to unforeseen circumstances, in which case a full refund or rescheduling without any additional fees will be offered.
7. Revisions: Clients may request revisions to the delivered real estate media assets within 7 days from the date of delivery. The following policies apply:
* HomePhotoSource LLC will provide 3 (three) rounds of revisions free of charge. Additional revisions beyond this limit may be subject to an additional fee.
* Revisions will be limited to minor adjustments, corrections, or modifications and should not entail a significant change in the original project scope.
* HomePhotoSource LLC reserves the right to refuse any revision requests that are deemed unreasonable or outside the agreed-upon scope of the project.
8. Intellectual Property and Licensing: Upon receipt of full payment, the client shall have non-exclusive rights to use the delivered real estate media assets for their intended purposes, which includes but is not limited to property listings, marketing materials, and online promotions.
HomePhotoSource LLC retains the intellectual property rights to all real estate media assets produced during the course of the project. The client shall not sell, license, sublicense, or transfer the media to any third party without prior written consent from HomePhotoSource LLC.
HomePhotoSource LLC is granted the right to use the delivered real estate media assets for self-promotional purposes, including but not limited to displaying the media on the HomePhotoSource website, social media, and marketing materials.
9. Authorization and Responsibility: The agent or party making the booking acknowledges that they have the authority to make this reservation on behalf of all parties involved. They are responsible for ensuring that all relevant individuals or entities are aware of the terms and conditions outlined in this policy.
Compensation: The agent or party making the booking will be responsible for ensuring timely payment for the real estate media services provided by HomePhotoSource LLC. Payment terms and methods will be communicated to the booking party, and they will be responsible for settling the invoice on behalf of all parties involved.
When a booking is made on behalf of an agent or any party, the same terms and conditions outlined in this policy will be applied to all parties involved in the real estate media services provided by HomePhotoSource LLC. By proceeding with the booking, the agent or party making the reservation agrees to these terms on behalf of themselves and all other parties participating in the service.
10. Damage and Loss:
By signing this agreement, the client accepts full responsibility for any damages, loss, or theft that occurs to the photographer's equipment while on their property due to their negligence or misuse. HomePhotoSource LLC cannot be held liable for any damages, loss, or theft caused by the client's negligence or misuse. If the damage, loss, or theft was not caused by an HomePhotoSource LLC photographer or team member, the client must report it immediately to HomePhotoSource LLC and will be responsible for any resulting expenses.
11. Non-Refundable Circumstances:
Refunds will NOT be provided in the following circumstances:
a) Property Not Sold or Withdrawn from Market:
HomePhotoSource LLC is not responsible for the property’s selling success; therefore, refunds will not be issued if a listing does not sell or if a client decides not to sell the property.
b) External Factors:
HomePhotoSource LLC will not issue refunds due to external factors beyond our control, such as market conditions, property location, pricing, or client-agent relationships.
c) Change of Mind:
If the client changes their mind about using the delivered media content, a refund will not be issued.
12. Refund Request Procedure:
To request a refund, the client must:
a) Submit a written request to
[email protected] within seven (7) days of receiving the final deliverables, clearly stating the reason for the refund.
b) Provide evidence to support the claim, such as images or documentation where necessary.
Review Process:
Upon receiving a refund request, HomePhotoSource will:
a) Acknowledge receipt of the request within three (3) business days.
b) Conduct an internal review to determine the validity of the claim.
c) Communicate the decision to the client within 14 business days.
13. Amendments:
HomePhotoSource LLC reserves the right to modify this policy at any time, and it is the client's responsibility to regularly check for any amendments.
